Privacy Policy — Touch of Health Medical Center
Effective date: August 24, 2026
1. Introduction
This Privacy Policy explains how Touch of Health Medical Center ("Practice," "we," "us," "our") collects, uses, shares, and protects information when you visit touchofhealthmedical.com (the "Site") or submit information through it. By using the Site, you agree to the practices described in this Policy.
2. Information We Collect
Information you provide directly. When you submit a form on the Site, we may collect your name, email address, phone number, and any message or details you provide, including when requesting an appointment.
Health Information (PHI). If you are a patient, we may collect Protected Health Information ("PHI") as defined by HIPAA — including your medical history, injury details, treatment information, insurance information, and other health-related data — through forms, intake documents, or communications with our staff.
Information collected automatically. When you visit the Site, certain technical information may be collected automatically, such as your IP address, browser type, device type, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and coordinate scheduling of chiropractic, orthopedic, imaging, and related medical services;
- Communicate with insurance carriers, including auto insurance and other payers, as needed to process your claim, billing, and coverage;
- Contact you by phone or text message (SMS) about your inquiry or appointment, where you have given consent as described in Section 4;
- Operate, maintain, and improve the Site;
- Comply with legal obligations, including HIPAA;
- Provide medical services, including diagnosis, treatment, and care coordination, if you are a patient.
4. Consent to Be Contacted by Phone and SMS
Where a form on the Site includes a consent checkbox, checking that box means you agree to receive calls and text messages (SMS) from Touch of Health Medical Center, including messages sent using an automatic telephone dialing system, at the phone number you provide, regarding your inquiry or appointment.
This consent is not required as a condition of receiving care or any other service from us. You may revoke your consent at any time by contacting us using the information in Section 11 below. Message and data rates may apply, as determined by your mobile carrier.
5. How We Share Your Information
We may share your information with:
- Insurance companies and payers, including auto insurance carriers, for billing and coverage purposes;
- Referring physicians and other healthcare providers involved in your care;
- Service providers and vendors who help us operate the Site (e.g., hosting, website security);
- Legal or regulatory authorities, where required by law, subpoena, or court order, or to protect the rights, property, or safety of the Practice, our patients, or others;
- With your consent, any other third party you direct us to share information with.
We require service providers who handle PHI on our behalf to do so under a signed HIPAA Business Associate Agreement.
6. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of personal information we hold about you, subject to our legal and recordkeeping obligations.
HIPAA Rights. As a patient, you have specific rights regarding your PHI, including the right to access and obtain a copy of your PHI, request that we amend it, receive an accounting of certain disclosures, request restrictions on certain uses and disclosures, request confidential communications, and receive a Notice of Privacy Practices describing how we use and disclose your PHI.
To exercise any of these rights, contact us using the information in Section 11. We will respond to requests concerning PHI within the timeframe required by HIPAA (generally within 30 days, which may be extended by up to 30 additional days as permitted by law).
7. Data Security
We take reasonable administrative, technical, and physical measures designed to protect your information, consistent with the safeguards required by HIPAA for PHI. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We retain PHI for the period required by HIPAA and other applicable laws and regulations.
9. Children's Privacy
The Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Site itself. If you believe a child has provided us with personal information through the Site, contact us using the information in Section 11 so we can remove it.
10. Cookies and Analytics
As of the effective date above, the Site does not use active third-party analytics or advertising tracking tools. If this changes in the future, this Policy will be updated to disclose the tools used and, where applicable, a cookie consent tool will be added to the Site.
11. Contact Information
Touch of Health Medical Center
1405 W. Colonial Dr., Suite B
Orlando, FL 32804
Phone: (407) 237-0915
Email: [email protected]
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.