I got into a 4 car collision accident on the highway

3 months ago, I got into a 4 car collision accident on the highway which resulted in 3 whiplashes on my neck, pain in lowerback and lower leg which was holding the break. Immediately, I went to a chiropractor in Orlando that seemed to be reliable, only to find out that he’d decided to decline giving me service after the first visit because I asked “too many questions”. In my profession, I work in the health care setting closely with MD, RNs and MSW’s. We promote empathy and compassion as much as physical care. After rejection from this initial chiropractor without any referrals, I was lost, in shock, scared and felt helpless because I did not know how to trust doctors anymore.

After struggling for a couple of more weeks in search of a chiropractor who’ll actually “listen” to my needs, I called Dr. Mark chiropractor through my colleague’s recommendation. I remember my first phone conversation with Touch of Health office. I shared with the front desk person how vulnerable I am feeling about the doctor’s visits. Without judgments, she was completely empathetic in her words. Then, actually picked up a phone call and spoke with me further with compassionate and caring presence about my past chiropractic experience. She acknowledged both my physical and emotional pain; I finally felt heard.

 

I also recall my first meeting with Dr. Mark who has been my main chiropractor in this office. I remember the office was quite busy with lots of people walking in and out. I was placed in a quiet examination room. When Dr. Mark walked in, I got a sense that he was not only seeing me as a patient/client, but utmost, as a person who needed care, empathy and compassion. With gentleness and understanding, he shared with me his own challenges with medical care system. He shared with me that he also likes to ask questions to the doctors he sees herself–patients/clients should feel heard in all their specific questions. He was real and I was seen as a person, which helped me to trust his as a person and as a doctor.

I’ve been seen by doctors in Touch of Health and have had such a pleasure walking into their office. Not only the doctors but also the entire staff show such kind and loving presence to all patients, families as well as to each other. I have a tremendous respect for Dr. Mark and the team in this office. Through this office, I have not only received physical care but also have been undergoing emotional healing from my hurtful experience. I definitely recommend Touch of Health as a place to experience holistic care.



Dr. Mark Biondi was born in Council Bluffs, Iowa. At the age of three, his parents relocated to Merritt Island, so he has spent most of his life on the Space Coast and around Central Florida. He attended Merritt Island High where he developed an early interest in athletic training and sports medicine that would later lead him to pursue a career as a Chiropractic Physician. He attended Brevard Community College (now Eastern Florida State College) and the University of Central Florida. He then enrolled at Logan University, College of Chiropractic Medicine, where he received his Doctorate of Chiropractic degree.

Patient’s names and details were changed due to HIPAA privacy policy.